Payment & refund help

If something went wrong with your order or payment, contact CQW with your order number, purchase date and a description of the issue. Please do not send full card numbers or bank details.

Submit or view a refund request

We review requests after verifying the order and payment. Submitting a request does not guarantee approval or issue a refund. An approval shown in your account is a review decision; the payment provider must process the refund separately.

For orders purchased through another ordering platform, that platform’s refund process may apply. The provider or your bank can confirm the status and timing of a processed refund.

Questions? yalemax.llc@gmail.com